The United Energy network is one of the most reliable in Victoria and our customers enjoy network availability of 99.99 per cent.

Our role in powering United Energy customers and communities includes:

• Maintaining network safety and reliability to meet the current power supply needs of our customers
• Extending and upgrading the network so that the future power supply needs of customers are met when required
• Operating the network on a day to day basis
• Connecting new customers to the network
• Maintaining the public lighting system
• Reading electricity meters
• Providing meter data to retailers.

Network performance, including reliability, security of supply, quality of power, connections and demand forecasting will form an important part of our regulatory submission. After all, it underpins our entire network and cost to supply customers. Some of the things we’ll consider in planning and modelling for 2021-2025 include:

• Investments in infrastructure to upgrade, augment or accommodate our network for future demand or growth
• The value customers place on reliability
• Our compliance requirements when it comes to performance.