FAQs

What is a regulatory reset?

As electricity distribution businesses, CitiPower, Powercor and United Energy are regulated according to five-year regulatory periods. This process is referred to as the revenue determination or regulatory reset, and is governed by the National Electricity Rules and administered by the Australian Energy Regulator.

We are currently planning for the 2021-2025 regulatory reset.

What are some of the key topics?

Pricing

Affordability is at the top of the priority list for everyone. For us, it’s important to ensure our investment priorities strike the right balance between safety, reliability, growth and affordability.

Network performance

We’re constantly looking at how we can continue to provide a high quality service to a growing population, and then make it even better.

Greener grid

One thing is for certain – the energy market is evolving. As our market changes, so do the options for storing and generating electricity.

Connections

Each year we connect residential and commercial customers to our grid for electricity, solar and embedded networks.

Community safety

Part of our role in the communities in which we operate is keeping people safe. This is done through our public lighting and community partnerships.

What is a Tariff Structure Statement?

Like the regulatory reset process, our Tariff Structure Statements go through a formal process of assessment. The assessment determines our revenue for the regulatory period.

We are currently planning for the 2021-2025 Tariff Structure Statement.

Who determines whether your Regulatory Reset and Tariff Structure Statement meets the needs of customers?

The Australian Energy Regulator assesses our Regulatory Proposals within the National Electricity Rules as part of the regulatory reset process.

Why have you started planning now for 2025?

Our Regulatory Proposals are due to the Australian Energy Regulator in July 2019. While it seems like a long time to plan, we need to take into account a range of complex considerations as well as the needs of our customers and stakeholders. This includes a process to seek feedback and incorporate it into our decision making.

How can I get involved?

Customers and stakeholders are the starting point for our Regulatory Proposals. We want to talk to you about energy, in particular electricity and the way we manage and invest in our networks.

Feedback builds on our knowledge in managing the network – the risks and influences we need to consider, the many options available to us and how we can make the best choices for all customers and stakeholders.

We’re encouraging you to have your say by clicking on the Contact Us tab at the top of the page, or use our social pinpoint map. Just drag and drop the issue you want to comment on, onto the map.