Customer engagement

In today’s rapidly changing energy market there has never been a more critical time for us to understand and respond to our customers’ wants and needs. This will allow us to anticipate and respond to customers’ changing preferences, support customer choices and provide better solutions.

We have been talking to our customers and stakeholders about the development of our 2021–2025 regulatory proposal ‘Energised 2021-2025’ since 2017. We have spoken to almost 5,000 people across the three networks in the process.

You can read about our engagement for each network under the following links:

CitiPower customer engagement

Powercor customer engagement

United Energy customer engagement