Your views

Response to Directions and priorities Consultation Paper

Our public consultation on CitiPower and Powercor’s future plans attracted a range of views from our customers and stakeholders, and enabled us to strengthen our existing relationships and develop new avenues for ongoing engagement.

We received over 20 submissions on the Directions and Priorities Consultation Paper throughout the six week consultation period (22 September 2014 – 31 October 2014). These responses will help shape our future plans and proposals for the 2016-2020 regulatory control period.

We asked our customers and stakeholders whether they thought we had struck the right balance between safety, reliability, growth and affordability and you can read what they had to say below.

Many customers and stakeholders used our online form to make a submission, and to improve readability, we have only published the sections people responded to.  To view the online form see: Directions and Priorities Feedback Form 31-10-2014

Submissions from organisations

2.Energy and Water Ombudsman (Victoria) 24 October 2014

11.Wimmera Development Association 22 October 2014

12.Glenelg Shire Council 27 October 2014

13.City of Melbourne 17 October 2014

15.Wannon UDV 31 October 2014

16.AIG 31 October 2014

18.Enterprise Geelong 3 November 2014

19.Mildura Development Association 3 November 2014

20.City of Melton 29 October 2014

21.UDV 5 November 2014

Individual submissions

1. Adrian Power 21 October 2014

3.Tony 22 September 2014

4.York Day 22 September 2014

5.Mitch Barri 22 September 2014

6.Chris 22 September 2014

7.Michael Wakefield 23 September 2014

8.Garth Power 24 September 2014

9.John Herring 30 September 2014

10.Email submission from CitiPower residential customer

14.Bill Pitt 29 October 2014

17.Les Kretzschmar 31 October 2014

22.Jed Bartlett 17 November 2014

23.Geoff Brown 27 October 2014

24.Tim Sullivan 22 October 2014

The consultation may have closed (31 October 2014) but please keep talking to us via this website.  To subscribe, send us your details via the box on the right hand side of this page.

Research approach

We are committed to providing our customers and stakeholders with transparency in relation to our stakeholder engagement activities, especially the independent market research that has been undertaken by Colmar Brunton, one of Australia’s leading market research agencies, on behalf of CitiPower and Powercor.

Below are reports detailing both the research approach undertaken and the results of the research activities.

Documentation of Research Approach

Online ‘Have your say’ Survey

The final findings from our Have Your Say online survey, covering the entire period of the survey from December 2013 to July 2014, are now available for viewing. These findings analyse the survey responses provided during this period by CitiPower and Powercor customers and stakeholders.

CitiPower Online Customer Survey Report – December 2013 to April 2014
Powercor Online Customer Survey Report – December 2013 to April 2014

CitiPower Online Customer Survey Report – Final – December 2013 to July 2014
Powercor Online Customer Survey Report – Final – December 2013 to July 2014

Residential Focus Groups and SME Interviews

The reports below highlight the findings from focus groups with CitiPower and Powercor residential customers and in-depth interviews with small to medium enterprise (SME) customers.

CitiPower Focus Groups and SME Interviews Report
Powercor Focus Groups and SME Interviews Report

Residential Focus Groups Homework Activity Snapshot

The reports below provide a snapshot of the residential focus groups homework activity responses received.

CitiPower Residential Focus Groups Homework Activity Snapshot
Powercor Residential Focus Groups Homework Activity Snapshot

Top 200 Customer Reports

The reports below highlight the findings from interviews conducted with a number of CitiPower and Powercor Top 200 business customers.

CitiPower Top 200 Customer Reports
Powercor Top 200 Customer Reports

Tariff research

CitiPower and Powercor are looking at ways to better manage the network on hot days to ensure any network expenditure is as efficient as possible. We recently commissioned research into whether customers would be interested in critical peak rebates and direct load control for pool pumps and air-conditioners. The survey found that 75% of CitiPower customers and 60% of Powercor customers would be interested in critical peak rebates to reduce their electricity use on hot days.

CitiPower Powercor Tariff research report 25.9.14