The views and concerns of our customers and stakeholders are vital to informing our future priorities and directions. To understand our customers and stakeholders and how the changes in the energy sector will impact them, we undertook an extensive stakeholder engagement program in developing our regulatory proposals for 2016-2020.
Stakeholder engagement research and strategy development
In early 2013, we commenced a business-wide stakeholder engagement strategy development activity. The key inputs were the findings from stakeholder research activities,undertaken by research company, UMR Research, during April and May 2013. The external stakeholder research activities included:
- One-on-one interviews with councils, Energy and Water Ombudsman (Victoria) (EWOV), large customer representative, consumer advocacy group representatives, Australian Energy Regulator (AER), Energy Safe Victoria (ESV), Victorian Government, resource partners, and retailers
- Discussion with the Powercor and CitiPower Consumer Consultative Committee (PACCCC)
- Focus groups
- Online focus groups
- Online surveys
A stakeholder engagement strategy has been progressively rolled out from late 2013.
We are committed to providing our customers and stakeholders with transparency in relation to our stakeholder engagement activities, especially the independent market research that has been undertaken by Colmar Brunton, one of Australia’s leading market research agencies, on behalf of CitiPower and Powercor.
For detailed research findings and consultation activities see:
- Our Stakeholder Engagement Powercor
- Our Stakeholder Engagement CitiPower
- Research approach, which includes:
- Online ‘Have your say’ Survey
- Residential Focus Groups and SME Interviews
- Residential Focus Groups Homework Activity Snapshot
- Top 200 Customer Reports
- Tariff research
- Displays at regional engagement forums
- Response to Directions and priorities Consultation Paper